Virtual Experience Support

For experiences ticketed by Choral Arts, links to virtual content will be delivered to your email address once you’ve reserved your ticket.

Once you’ve found your email confirmation, scroll to the bottom half of the email and look for the section labeled Order Details. You will see a blue button with the name of your virtual event. This is the button that will direct you to your virtual content. If you’ve purchased multiple virtual experiences, they will be listed under this section.

We’ll send you a reminder email about an hour before your event that will also contain this link.

On the date of your Live Stream experience, approximately 10-15 minutes before start time, click the link to open the virtual platform. If you are getting ready to watch an On Demand or HD Replay event during your viewing window, the same steps apply.

We have found that Internet Explorer and Microsoft Edge do not work well with our virtual platform. Please attempt to connect via another browser, such as Chrome or Firefox.

In order to view your event, you must accept the terms and conditions of the platform and enter the access code provided in your confirmation or reminder email. The access code can be found directly below the access link. If you are clicking the link from your email, the access code should automatically populate.

If you end up on a screen with a countdown that looks like this, you’re in the right place:

Because every web browser interacts with our virtual platform differently, at the event’s start time, you may have to press “Play” to start the livestream.

VIRTUAL EVENT DO’S

DO test your connection ahead of time! You can click your ticket link at anytime. Entering the virtual platform ahead of your virtual experience will not prevent you from doing so again at the event time.

DO use a modern internet browser to view your event. We have found that Internet Explorer and Microsoft Edge do not support our virtual platform. Please attempt to connect via another browser, such as Chrome or Firefox and ensure your browser is up to date.

DO troubleshoot. If your screen freezes or looses sync with audio, refresh your screen. If that doesn’t work, check your internet connectivity. If your connection is interrupted, you can still go back and click your ticket link again to rejoin the stream.

DO contact us if you cannot find your confirmation. Sometimes, our confirmation and/or reminder emails go directly to junk or spam folders in your email. If you cannot locate your confirmation, please email us at BoxOffice@ChoralArts.org.

VIRTUAL EVENT DON’TS

DON’T pause, rewind, or fast forward your Live Stream.  Live Streams happen in real-time. Interrupting your stream may cause you to miss the ending. However, if you are watching an On-Demand or HD Replay experience, you can use these features.

DON’T share your ticket. Your access link allows you to view on one device at a time. If you share your link, and that person joins after you, you will be booted from the platform.

DON’T attempt to call the office for support. Our team is currently working remotely, and we monitor BoxOffice@ChoralArts.org on event days. We make an attempt to assist you as quickly as possible. We do not have the ability to answer the office phone from our homes.

Live Streamed experiences take place at a specific date and time. Typically, the experience you are viewing is happening in real time and includes pre-recorded elements. You cannot go back and watch these events at a later time. They are only viewable at the listed date and time, just like an in-person event.

Most importantly, a live-streamed event will happen at a specific date and time where patrons will all experience it all at the same time.

On Demand events provide you with access to a pre-recorded event and you have a window of time to watch it. The window of time you have to view the event will be listed in the Order Details of your confirmation email.

HD Replay events provide you with access to a recording of a Live Streamed experience and you have a window of time to watch it. Virtual subscribers and ticket holders will be granted access to the HD Replay of a Live Streamed Event for a limited window of time after the experience unless otherwise indicated in the experience description.

Virtual events must be viewed in a web browser, whether that is on your computer, tablet, mobile device, or smart TV.

For best practices on streaming to your TV, see device specifics below:

Smartphone or Tablet to TV: Plug in with a USB data cable

Nearly all smartphones and tablets can plug into a TV’s HDMI port using a USB cable. Once connected, you can project your phone’s display onto your TV – whether you’re checking out pictures, watching videos, surfing the web, using apps or playing games. All it takes is one cable, so there’s no need to connect via Wi-Fi or remember any passwords.

The longer your USB cable is, the better — especially when you’re sitting far away from your TV.

Computer to TV: Plug in with an HDMI cable. This method works for desktop and laptop computers and televisions that have HDMI ports. First, make sure you have an HDMI port or adapter for your computer and TV, as well as an HDMI cable.

• Connect the adapter sand turn on your TV
• Adjust screen preferences on your computer to mirror your computer screen. You should see the same picture on your TV that you see on your computer screen.
• Open the link from your email in one of the recommended browsers (Chrome or Firefox), and click play to watch!
• If your sound is not coming through the television, you may need to adjust the speaker output for your computer.

Apple TV/Airplay: First, make sure both your Apple devices are on the same WiFi network. It is recommended to open and begin watching the video on your selected Apple device and then click the airplay icon in the top right corner of the video to cast the video to your Apple TV.

Smart TV: If your TV has a web browser app, it is recommended to log into your email account first on your TV. Next, open the email containing your show specific link and click the button link to watch. This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.

Amazon Fire Stick: In order to watch on with your Amazon Fire Stick, you must first download the free browser, Amazon Silk.

• Download App: https://www.amazon.com/Amazon-com-Amazon-Silk-Web-Browser/dp/B01M35MQV4
• Using this browser, log into your email and open the show specific link and click the button link to watch. (You may need to click the request desktop site in the top menu to read the whole email.)
• Allow the browser to leave the page.
• This should open a new window, pulling in your unique access code and the video player. The video should start automatically, if not, click play.

Roku: First, make sure both your mobile device and Roku device are on the same WiFi network. In order to watch on your Roku device, you must first download the following app on your mobile device for $4.99 and follow these steps:

• Download App: https://channelstore.roku.com/details/150902/mirror-for-roku
• Add the Mirror for Roku channel to your Roku device and then open the channel.
• On your mobile device, open the Mirror for Roku app and mirror your device to your Roku device.
• Open the link from your email in your mobile browser, rotate your device and click play to watch it full screen.
• Turn the volume off on your mobile device to enjoy!

Computer to TV

Start by checking the video-out connection on your computer and video-in connection on your TV. If they share the same connection, such as HDMI, simply run that cable type from the computer to the TV. If your devices don’t share a connection, the right adapter can make it work. Not all cable options include sound, so you might need a separate 3.5mm audio cable.

HDTVs offer multiple video inputs, with HDMI and DVI being the most popular and highest quality options. Here are the video-out connections you’re most likely to find on your laptop.

• HDMI
  HDMI (High Definition Multimedia Interface) is currently the highest quality connection available, providing optimum picture and sound from one cable. To connect a laptop to TV with HDMI, just plug an HDMI cable into the HDMI port on each of the devices. If you purchased your television within the last ten years, chances are very good it has an HDMI port. If your laptop doesn’t have an HDMI port, you’ll need an adapter.
• Mini DisplayPort and DisplayPort
  Initially developed by Apple for use in Mac products, Mini DisplayPorts are now included in various tablets and PC laptops. Like HDMI, a DisplayPort cable carries both audio and video over a single connection. With an adapter, it can connect to HDMI, DVI or VGA on your TV.
• DVI – (requires 3.5mm audio cable for sound)
  DVI (Digital Video Interface) is a common connection on desktop computers, but less likely on laptops. Its digital signal provides better picture quality than S-Video or VGA. If you want sound with a DVI connection, connect a 3.5mm audio cable from the headphones output of your laptop to the audio inputs of your TV.

These best use practices do not recommend using Chromecast at this time.

Links to virtual content will be delivered to your email address once you’ve reserved your ticket. The email confirmation will come from the address BoxOffice@ChoralArts.org. If you have the capabilities to search your email, search for BoxOffice@ChoralArts.org or Box Office. That will quickly filter your inbox to help find your email.

Your email should have the subject line: Your order has been submitted

Once you’ve found your email confirmation, scroll to the bottom half of the email and look for the section labeled Order Details. You will see a blue button with the name of your virtual event. This is the button that will direct you to your virtual content. If you’ve purchased multiple virtual events, they will be listed under this section.

If you do not see this button or cannot find your email, please email BoxOffice@ChoralArts.org to have your email confirmation resent to your email address.

For live streamed experiences, your only chance to watch the live-streamed virtual content will be on the specific date and time of the event. The date and time will be listed in your email confirmation and on the event website. When you click on your virtual ticket link, you will be directed to the video player. If you are joining the event after it has begun, you will see the event already in progress. If you join the event after the event time or date, you will no longer be able to view the virtual event content.

For HD Replay and Video on Demand (VOD), you will have a time frame in which you can watch your virtual content at any time within that frame. VOD will not be available before or after that specific time frame. You can watch your virtual content as many times as possible as long as it is available to view. The time frame will be listed on the experience website.

If your virtual content is presented through the Choral Arts video player, your ticket is valid to be viewed on one device at a time. Our platform checks for simultaneous viewers using the same virtual ticket every 30 seconds. The most recent viewer who clicked the ticket link will keep access, and all other viewers using that same ticket link will get booted from the stream.

If your virtual content is presented through a public service such as YouTube, Vimeo, Zoom etc., you will be able to experience the virtual content on multiple devices at a time. However, to support Choral Arts, we strongly encourage groups that are sharing or watching on multiple devices at the same time, to purchase multiple tickets.

Each event pass gives you one access link to view a Choral Arts virtual experience. That access link is valid for only one device at a time. If your household will be watching the event on one device, you will only need one ticket. However, if your household plans on watching simultaneously on several devices, or if your family plans to watch at the same time but from remote locations, you will need to purchase a separate ticket for each device and location.

There are a few different ways you can purchase and send gift tickets to friends and family.

Option 1: You can purchase all of your virtual tickets at one time. Your confirmation email will contain separate access links for each virtual ticket you have purchased. You can then distribute these links to your friends and family. We encourage you to keep track of which link you send to each friend or family member for reference if needed. Remember, each link can only be played on one device at a time, so make sure to send unique links to each friend or family member. You will receive a reminder email before the experience, and you can reach out to remind your friends and family members at that time as well.

Option 2: You can purchase each virtual ticket one at a time and input the email address of each friend or family member instead of your own. They will receive the confirmation email with an access link as well as a reminder email before the experience. They will also receive the receipt information, however. If you don’t want them to receive the receipt information, you will need to follow option 1 or option 3.

Option 3: You can purchase each virtual ticket one at a time, inputting your own email address, and then forward the separate confirmation emails to your friends and family members. This will allow you to share the confirmation link only and delete the receipt information. We encourage you to keep track of which link you send to each friend or family member for reference when the reminder emails come through. You will receive separate reminder emails for each virtual ticket purchased which you can then forward to your friends and family members. One tip to help you keep track of which access link belongs to whom is to change the first name in the order form to say “For [Name of Guest]” for each pass purchased.