Box Office Information
The Choral Arts Box Office is open Monday-Friday, 11am-4pm. Contact us at 202.244.3669, or boxoffice@choralarts.org. Answers to frequently asked questions for tickets purchased through us can be found below.
For tickets purchased through the venue or our partner organizations, please contact the respective box office for options:
What should I do if I can’t attend a performance?
If you are unable to attend a performance, you may 1) exchange your tickets to another performance in the same concert season or 2) donate your tickets for a full tax credit for the value of your tickets.
- Ticket Exchanges. To exchange your tickets, contact the Choral Arts Box Office.
- Ticket Donations. To donate your tickets, return the original tickets to the Choral Arts Box Office by mail or email (with a diagonal cut through the ticket). You will receive a tax-deductible receipt by mail. For more details about donating tickets, contact the Choral Arts Box Office.
During this time of COVID-19, we will permit refunds for patrons who are unable to attend a future performance in the season. All exchanges, donations, and refunds must be requested by 2:00 pm on the business day before the performance. Changes are not permitted after this time.
Does Choral Arts offer refunds?
Choral Arts requests that patrons consider donating their tickets or exchanging to another Choral Arts performance before requesting a refund.
During this time of COVID-19, Choral Arts will allow refunds for patrons who are unable to attend a future Choral Arts performance. All exchanges, donations, and refunds must be requested by 2:00 pm on the business day before the performance. Changes are not permitted after this time.
Can I exchange my ticket?
Yes, tickets purchased through Choral Arts may be exchanged to another Choral Arts performance in the same season.
We recommend calling the Choral Arts Box Office to complete your exchange as soon as possible. All exchanges must be requested by 2:00 pm on the business day before the performance. Changes are not permitted after this time.
What should I do if I lost my ticket?
Lost tickets can be easily replaced by contacting the Choral Arts Box Office.
Your tickets will be reprinted for the same seats and concerts and mailed by USPS. Replacement tickets may be held at Will Call if the performance is less than 10 days away.
Is accessible seating available?
Yes! Accessible seating is available at all Choral Arts venues. Please contact the Box Office to request accessible seats.
I have another accessibility request.
- Choral Arts will work with patrons to ensure that accessibility requests are met within the constraints of venues. Please contact the Box Office to discuss your specific request.
- The Kennedy Center has its own accessibility information page. Contact the Box Office for additional accessibility information about other venues.
What time should I arrive to a Choral Arts performance?
Doors for Choral Arts performances typically open 30 minutes before the concert. We recommend arriving early to ensure that you are seated at performance time.
Allow extra time to pick up your tickets from will call if needed, and to say hi to us at the Choral Arts concierge table!
What happens if I arrive to a concert late?
Late seating breaks are provided at all Choral Arts concerts. After the late seating break, additional late seating will take place during the first appropriate pause in the program. Time and duration of breaks vary by concert.
Where is Will Call?
For performances at the Kennedy Center, Will Call is located at Kennedy Center Concert Hall Box Office in the Hall of Nations. At all other venues, look for our Will Call and Concierge Table near the front entrance of the venue. Will Call opens one hour before each performance.
Tickets are held at Will Call when:
- purchased or reprinted within 10 business days of a performance
- Will Call was selected as the delivery method at the time of purchase
Are children allowed to attend the concerts?
Yes! Children that have tickets are permitted to attend performances. Please note that all children (and adults!) must have tickets to be admitted regardless of age.
- Children who will sit in their parents laps or held in their arms MUST have a ticket.
- All attendees regardless of age must adhere to our health and safety requirements. This means that all attendees must wear a mask at all times (except children under 2) while inside our venues.
What health and safety measures will be in place?
We are following the lead of our venues on health and safety. All of our venues are requiring masks to be worn at all times while indoors.
You can read more on our Health and Safety page.
Will concerts be cancelled for inclement weather or COVID-19?
Choral Arts concerts are rarely cancelled for weather, but it is not impossible. With rapidly changing requirements for COVID, it is possible a performance could be cancelled if it is not safe for us to gather and perform.
Visit ChoralArts.org or call the Box Office for updates on and leading up to performance day.
- If a concert is cancelled, ticket holders will be contacted by email at the address provided during the purchase processed. Options for digital access, ticket donation, exchange, or return will be detailed in this message.
- If your ticket was purchased through the Kennedy Center, you will need to follow Kennedy Center Box Office policies. To check on Kennedy Center closures, call 202.467.4600.
What if I want to purchase tickets when the Box Office is closed?
You can purchase tickets 24/7 at ChoralArts.org.
Sales through the Choral Arts Box Office close at 10:00am the Friday before weekend performances, and at 5:00pm the day before weekday performances to allow our staff time to prepare for the performance.
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- For all Kennedy Center performances, tickets may be purchased through the Kennedy Center Box Office at any time (202.467.4600), even after the Choral Arts Box Office has closed sales for a given performance at their venues.
- For all other venues, tickets are available at the door starting one hour prior to the performance unless otherwise noted.
Can I buy tickets in person?
Tickets for Kennedy Center performances may be purchased in person at the Kennedy Center Box Office during their regular operating hours.
Choral Arts is unable to accommodate in person ticket sales as our staff are not in the physical office full time. Tickets can be purchased 24/7 at ChoralArts.org or by phone Monday through Friday from 11:00 am to 4:00 pm.
Are there additional fees added to ticket prices?
Yes, and we try to keep fees for tickets purchased through Choral Arts low:
- $4.50 per ticket for individual tickets
- $7 per package for 2, 3, 4, or Full Series Ticket Packages
Choral Arts ticket fees are generally lower than that of other box offices in the area that charge more than 14% of the ticket price. We also mail, exchange, and reprint tickets at no cost to you!
Ticket fees help us offset expenses related to selling and distributing tickets while keeping ticket prices low and consistent between our box office and the Kennedy Center.
Can I purchase a recording of Choral Arts concerts?
No. We are unable to produce and publish recordings of all our performances.
Contact Information
The Choral Arts Society of Washington
1666 Connecticut Ave NW | Suite 525
Washington, DC 20009
Phone: 202.244.3669
Fax: 202.244.4244
choralarts@choralarts.org