Contact Information

JoinUs@ChoralArts.org

The Choral Arts Society of Washington
1666 Connecticut Ave NW | Suite 525
Washington, DC 20009

Phone: 202.244.3669
Fax: 202.244.4244

Our staff is working remotely and the office is closed to visitors. Voicemails will be returned as quickly as possible. For the quickest response, email JoinUs@ChoralArts.org.

Board of Directors

Officers

Craig Miller, Chair
Matthew Garber, Vice Chair
Barbara Rossotti, Secretary
Anne B. Keiser, Treasurer
Lexy B. Kessler, Immediate Past Chair
Laura S. Pruitt, Of Counsel / Advisor to
Committees

Directors

Suzanne S. Brock
Charles Cerf
Tad Czyzewski, Executive Director *
David Flaxman
Karen Florini
Sue Goodhart
Elke Gordon
Emily Riffle
Nicholas Smith
Liz Tankersley
Scott Tucker, Artistic Director*
Alex Swartsel, Chorus President*
Ashley Wilson

*ex officio

Honorary Trustees

John Adams
Dr. Ysaye Maria Barnwell
Mrs. W. Tapley Bennett, Jr.
James Conlon
John Corigliano
Christoph Eschenbach
Denyce Graves
Marta Casals Istomin
Bobby McFerrin
Leontyne Price
Samuel Ramey
Helmuth Rilling
Leonard Slatkin
John Williams

Staff

Scott Tucker
Artistic Director | Biography

Tad Czyzewski
Executive Director

April Angilletta
Associate Director of Communications

Joe Aubry
Artistic and Production Associate

Caryn Fraim
Deputy Director

Whitney McColley
Artistic Manager

Brandon Straub
Associate Conductor and Pianist | Biography

Work With Us

Staff Positions

There are no open positions at this time. Thank you for your interest.

Patron Services Coordinator

Reports to:             Associate Director of Communications

Status:                     Full Time, Exempt

                                              

Summary of Position

The Patron Services Coordinator provides administrative and customer service support with a focus on patron and donor services including database management, ticket sales, and event support. This position uses PatronManager to process ticket orders and donations and assist with reporting. This position reports to the Associate Director of Communications, is an integral member of the Choral Arts team, and works closely with the Executive and Deputy Directors. This position is expected to work full time in the Choral Arts office (Dupont Circle, Monday – Friday, 10 am – 6 pm), with an opportunity to work some hours remotely after 6 months of employment. Evening and weekend hours are required at Choral Arts concerts and events.

Duties:

Box Office – 50%

  • Answer telephones and provide superb customer service to patrons
  • Timely execution and fulfillment of all ticket and merchandise orders, patron requests, and inventory updates
  • Timely response to patron inquiries including voicemail, email, and other messages
  • Assist with Season Ticket campaigns including renewals and acquisitions
  • Assign seating with sensitivity to accessibility needs, requests, and subscriber/donor levels
  • Coordinate all front of house activities for performances including materials for venue staff, volunteer recruitment, and tickets for VIPs
  • Provide front of house customer service at Concierge Table for all experiences
  • Maintain accurate ticket and merchandise inventory
  • Recruit and train volunteers as needed
  • Prepare sales reports at regular intervals using PatronManager and Excel

Development – 20%

  • Record and process all donations and pledges
  • Generate gift acknowledgement letters accurately and promptly
  • Maintain electronic and physical donation records
  • Assist Development staff with special events including invitation distribution, communication with attendees, seating, and printed materials

Database Administration – 20%

  • Ensure that Choral Arts’ database (PatronManager) is up to date through accurate record keeping and regular updates
  • Create events and subscriptions in PatronManager ahead of each season
  • Maintain PatronManager connection to third party services
  • Assist Development and Communications with reporting including mailing/email lists, donor listings, etc.
  • Update and maintain PatronManager Public Ticket Site, donation forms, and confirmation emails
  • Maintain ticket pre-/post-experience patron communications
  • Prepare daily deposits and settlements from PatronManager for Bookkeeper
  • Maintain physical equipment for PatronManager (ticket printer and payment devices) 

Other – 10%

  • Attendance and organizational representation at all concerts and special events
  • Update and maintain box office and development pages of website in WordPress
  • Order and maintain office supplies and equipment
  • Provide administrative support to staff members as needed
  • Other duties as assigned 

Requirements:

  • Exceptional phone and customer service skills with a solid attention to detail
  • Self-starter, takes initiative, works independently, understands a team environment, and anticipates the needs of their supervisors
  • Ability to multitask and meet deadlines under time constraints
  • Highly responsible with a professional demeanor
  • Curious with a love of learning and connection
  • Strong computer skills, particularly in Microsoft Excel and other Microsoft Office Products; willingness to become a PatronManager Admin within 6-12 months of hire
  • Nighttime and weekend availability is required and a flexible schedule is to be expected in alignment with performance schedule and departmental needs
  • Appreciation and interest in the performing arts

Compensation/Benefits :

Salary range: Mid $40s. Benefits package includes health insurance with prescription drug, dental, and eye plans (substantially underwritten by Choral Arts); voluntary retirement plan with employer match (employer match becomes fully vested after 2 years of service); vacation, sick, and personal leave; paid parking or Metro benefits; short-term and long-term disability, and life insurance.

To apply, mail or email a cover letter, resume, and list of three professional references to:

The Choral Arts Society of Washington

Attn: Caryn Fraim

1666 Connecticut Ave NW, Suite 525

Washington, DC 20009

cfraim@choralarts.org

The Choral Arts Society of Washington is an Equal Opportunity Employer

Internships

Choral Arts interns become critical members of our administrative team as we create choral experiences that move people to find shared purpose, discover shared passion, and connect with the music within themselves.

They experience working at a small performing arts non-profit while gaining valuable skills and knowledge that are transferrable to a wide range of careers in the performing arts and beyond.

Internships are available in the following areas:

Artistic and Production:

Ensemble management, artist relations, library management, special events and trip planning, and concert and backstage management

Development (Fundraising):

Grant research and writing, annual fund administration, special event planning, donor relations, program development, and patron services

Marketing and Public Relations:

Event marketing, media relations, social media, graphic design, website development and analytics, email marketing, and patron services

Applications are accepted throughout the year for fall, spring, and summer internships. Custom programs that incorporate multiple departments will be considered.

Internships are primarily in-person with a hybrid on a case by case basis. Remote internships are not available at this time.

To apply, email a resume, cover letter indicating desired internship areas, and writing sample to Education@ChoralArts.org.

Volunteering

The following volunteer opportunities with Choral Arts may be available throughout the year:

  • Concert Ushers – help patrons find seats, take tickets, provide directions
  • Annual Holiday Concert & Gala – Silent auction setup and breakdown, bid monitoring, table locators, greeters
  • Office Volunteer – help staff with organizing, scanning, archiving, and mailing materials

For more information, call 202.244.3669 or email JoinUs@ChoralArts.org.

Our Office

Our office is located in Dupont Circle in Northwest Washington, a neighborhood full of shopping, dining, and entertainment possibilities. The Dupont Circle metro stop is located a few blocks from our office (Q Street exit).